Noah Rafalko and Erik Linask discuss the evolution of communications and the need for call centers to embrace SMS as the most popular form of communication globally and integrate into their customer engagement strategies.
Tags:
TSG Global,
TMC,
Noah Rafalko,
Erik Linask,
Call Center,
Contact Center,
SMS,
customer engagement,
customer satisfaction,
unified communications,
IM,
mobility,
smartphone,
text message,
customer service,
TextGen06/20/2013